Service Conditions
1. PAYMENT TERMS
All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.
All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to
retain your goods until payment in full is received.
2. COLLECTION OF GARMENTS
In the event that garments are not collected within ninety (90) days we reserve the right to dispose of them.
as we see fit and shall not be held liable for any loss that you may suffer in such an event.
3. CARE FOR GARMENTS
If we have any concerns regarding a garment, for instance damage, colourfastness, age, or condition of the
garment, we will contact you before cleaning it.
If we are unable to gain your approval, we shall refrain from
cleaning the garment in question, or take extensive digital photography of the garment(s) prior and/or during
cleaning. We accept no liability for garments that have missing or removed Care Labels.
4. SAFE CLEANING GUARANTEE
We may not be able to remove all stains safely from your. If it is our professional opinion that stain removal will
be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.
You may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and
we will re-clean them up to three (3) times free of charge.
5. DAMAGE
We cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on
curtains) which may result in tears or the development of small holes in fabric that are not readily apparent
prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding,
and shrinkage; or against damage to weak and tender fabrics.
Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at
your own risk.
Express Laundry liability with respect to any damaged items caused by us shall not exceed ten (10) times
our charge for cleaning that garment regardless of brand or condition.
No claims for damages will be recognised unless you advise us of same within 48 hours of collecting the
garments.
6. LOSS OF GARMENTS
Express Laundry exercises utmost care in processing clothing items received to avoid misplacement or loss of
items. However, there will be instances where items may get misplaced or lost. As such, differences in count
must be reported within 24 hours of collecting the garments.
Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that
garment regardless of brand or condition.
7. PERSONAL ITEMS
Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. We
cannot be held liable for the loss of any such articles that are forwarded to us.